Troubleshooting Guide: Fixing Brother Printer Errors

Global Office Machines technicians are the best in Australia at servicing Brother printer malfunctions and errors. Here, our people share their top troubleshooting tips that you can do yourself:

In cases where your Brother laser printer, all-in-one printer or fax machine stops functioning, the first thing to look for is an error message on the LCD display. Generally, an error message or error status code will appear. Implementing most error solutions are best left to professionals. Global Office Machines Brother Laser Printer Repairs can be booked in for same-day on-site service.

Troubleshooting Guide Brother Printer

Some Brother printer repairs can be done yourself.

Simple Brother printer fix

If the error message or code on your malfunctioning Brother printer is beyond your grasp, we suggest trying a simple fix, if applicable:

  1. Click Start > Control Panel > Control Panel Home (on the left) > System & Maintenance (on the top).
  2. Scroll down and click Administrative Tools
  3. Double-click on Services > scroll down to Print Spooler > right-click Print Spooler > restart
  4. Double-click on Print Spooler > select Automatic for ‘startup type’ > apply > click Ok
  5. Try running a print job

Common Brother Printer issues and solutions

Brother Printers are world-class machines featuring the latest technilogical innovations. That means that many repairs may be too complex to be handled by the layperson. Global Office Machines offers full printer repair service on all Brother models, serving the greater Sydney area with a fleet of mobile service vans manned by certified printer repair technicians.

Because we specialise in both printer repairs and sales, buying from GOM means that technicians will help set up your machine and walk you through basic troubleshooting steps that you can handle in-house.

Common repairs that we can teach you to do yourself include replacing a tray feed kit; replacing a waste toner box; clearing a paper jam in a duplex unit.

Here are some other potential issues that may need the help of a technician:

  • Error Code 54: the fuser unit needs to be replaced
  • Error Code 55: the laser unit needs to be replaced
  • Error Code 7D: the drum unit is contaminated with dirt and needs cleaning
  • Error Code 5E: The belt unit needs to be replaced.

If you are located in the Sydney area and would like a quote for us to fix any of these issues, please Contact Us today.

Brother printer sales and service

Click to learn more about our Brother printer repair services. If you’re interested in purchasing a Brother printer for your home or office, browse our top-selling products below or see all Brother products in our store.

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If we can t immediately sort your problem we ll supply a replacement printer to ensure minimum downtime.

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Ratih Setyahardja profile picture
Ratih Setyahardja
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Huge thanks to Chris and Elijah at Global Office Machine for their exceptional service. They worked wonders on our old model printer and fax machine—equipment that others might have written off. The turnaround was fast, the work was thorough, and the customer service was hands-down the best we’ve experienced. Chris was incredibly friendly and knowledgeable and helpful, and Elijah made sure everything was running perfectly before wrapping up. Professional, efficient, and genuinely caring—highly recommend Global Office Machine!
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Paul van Reyk
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Anthony was excellent at resolving trouble I was having with my printer, He was excellent telling me what he was doing step by step
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Ashling Kennedy profile picture
Ashling Kennedy
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Where to begin! An amazing experience all around. Chris and the team turned this around in such a short amount of time, it is even hard to believe! Chris was hoenstly so pleasant and kind - nearly felt like we were best friends! 4pm yesterday, the printer was broken - unsure if we would be able to get parts before Christmas. Today at 12:30pm, printer is fixed and we are back in action. I cannot thank the team enough for all of the hard work that went into sourcing the parts this side of Christmas and in less than 12 hours. All around a great experience!! Shout out to our technician Andy, who diagnosed the issue yesterday who even did a follow up call to check all went well today. Amazing customer service, amazing service and an amazing team! Thank you SO much again!! x
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Amy Novak
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A big shoutout to Chrissy and the team at Global Office Machines! They’re fantastic - always quick to respond and resolve any issues or concerns we have at the office. Truly excellent service, highly recommend.
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Therese Edwell profile picture
Therese Edwell
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I was so impressed with the speed at which my printer problems were solved. Extremely pleasant staff. Thoroughly recommend this firm.
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Bridgette profile picture
Bridgette
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I have used the services of GOM for many years and I can honestly say that I have never been disappointed with the standard of care they provide and the support of their wonderful staff. I have an older model printer and they have always gone out of their way to find the parts and ensure that the printer is working well. I would give them ten stars instead of five because it is not common to find an organisation that consistently provides such excellence across the board. I give a special thanks to Kristie, Belinda and George for assisting me with my recent job.
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Cathy
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Machine fixed with attendance by GOM and looked after us. Been using them for years, no issue.
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Marion D'Souza
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Global Office Machines has always been reliable and good, but with the new solutions manager Mils Ratiram its simply the best. Mils knowledge, skills, experience and supportive nature makes working with Global Office Machines a great experience. Thank you Mils
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M. G Squared
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From the first call, to the service call, to the follow up, to the cost. First class professionals, we will definitely be back.
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Nicholas Malouf
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GOM have been amazing with their service and communication with my new Printer Installation. I highly recommend them for any Business or personal Printer & service needs. Thanks Team GOM :)

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