GOM - Delivery
When Will I Receive My Delivery?
We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.
With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.
Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.
For all regional locations across Australia, delivery times vary between 2-7 business days.
These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.
How is Delivery Calculated?
Delivery costs are charged based on the weight and dimensions of your order as well as the delivery location.
Any deliveries of photocopiers, wide format printers or large multifunction machines will require a forklift on site as these items weigh anywhere between 45kg and 300kg.
If your order is affected by specialised delivery rules such as the requirement of a forklift or tail lift due to weight restrictions, our service team will contact you in order to provide a manual quotation for your review.
Printers that can be delivered by courier in Sydney Metro with no extra equipment required are charged at a $25 flat rate.
Delivery on all toners, inks and wide format inks will incur a flat rate charge of $9.90 in Sydney Metro areas (assuming no promotions are running).
Delivery on all wide format paper will incur a flat rate charge of $17.95 in Sydney Metro areas, however, bulk orders of 5 or more boxes may incur further costs.
General Terms and Conditions
Signature on delivery is required for all orders as a proof of delivery and due to this we do not deliver to PO Box addresses.
As previously mentioned, shipping times vary depending on stock availability, delivery location and couriers. No pickups available in any state.
As per the delivery calculation tab, delivery on items that require either a forklift or tail lift will need to be quoted separately by our service team.
Global Office Machines do not accept returns under any circumstances unless the item you receive is damaged or faulty. If you receive your order and it is damaged upon arrival, DO NOT sign and accept the delivery.
In some cases, if a damaged package has been accepted we may be able to arrange for a return, however, you MUST contact our service team within 8 hours of receiving the damaged parcel.
For any return enquiries, contact the team at Global Office Machines on 1300 882 852 or email firstname.lastname@example.org.