We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers. With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery. Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days. For all regional locations across Australia, delivery times vary between 2-7 business days. These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.
How is Delivery Calculated?
Delivery costs are charged based on the weight and dimensions of your order as well as the delivery location. Any deliveries of photocopiers, wide format printers or large multifunction machines will require a forklift on site as these items weigh anywhere between 45kg and 300kg. If your order is affected by specialised delivery rules such as the requirement of a forklift or tail lift due to weight restrictions, our service team will contact you in order to provide a manual quotation for your review. Printers that can be delivered by courier in Sydney Metro with no extra equipment required are charged at a $25 flat rate. Delivery on all toners, inks and wide format inks will incur a flat rate charge of $9.90 in Sydney Metro areas (assuming no promotions are running). Delivery on all wide format paper will incur a flat rate charge of $17.95 in Sydney Metro areas, however, bulk orders of 5 or more boxes may incur further costs.
General Terms and Conditions
Signature on delivery is required for all orders as a proof of delivery and due to this we do not deliver to PO Box addresses. As previously mentioned, shipping times vary depending on stock availability, delivery location and couriers. No pickups available in any state. As per the delivery calculation tab, delivery on items that require either a forklift or tail lift will need to be quoted separately by our service team.
Global Office Machines do not accept returns under any circumstances unless the item you receive is damaged or faulty. If you receive your order and it is damaged upon arrival, DO NOT sign and accept the delivery. In some cases, if a damaged package has been accepted we may be able to arrange for a return, however, you MUST contact our service team within 8 hours of receiving the damaged parcel. For any return enquiries, contact the team at Global Office Machines on 1300 882 852 or email firstname.lastname@example.org.
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Let Global Office Machines get you up and running
Are you looking for prompt and efficient printer repairs in Sydney today? Our friendly team are available to answer any of your enquiries, and have a technician sent right to your door that very day for any early bird callers.
Our company mission is to exceed customer expectations at all times through the provision of exceptional customer service. Here at Global Office Machines – it’s all about the service!
Why Choose Us?
All technicians at Global Office Machines have undergone extensive and ongoing training to ensure that they are equipped with the most up-to-date knowledge on all makes and models in order to provide you the best possible service.
How Our Services Work?
If your printer is in need of service or repairs, call our friendly team to find out your call out rate today. Your call out fee is a flat rate regardless of how long our technicians are onsite. If you require parts for repairs, then you will be provided the cost of parts for your authorisation before any repairs are conducted.
Looking for a Service Contract?
If you are looking for a service contract that encompasses the cost of service and consumables, then have a chat to one of our specialists about how we can provide your business visibility and control over your printing costs with the use of a Managed Print Service contract. Or exclusively at GOM, we offer the PH4S agreement!
Global Office Machines Offer you
Highly Qualified Technicians
No Hourly Rates
Onsite Service & Repairs
98% First Visit Success Rate
Servicing ALL Major Brands
Free Loan Machines As Required
No Lock-in Contracts
Competitive Pricing on Service
3 Month Parts Warranty
Emergency Toner Deliveries
Personally Tailored Agreements
Total Dedication to Service
Service Vehicles with Parts & Tools
Focus on Preventative Maintenance
Full Transparency – No Hidden Costs
HP Gold Business Partner
Sydney Wide Plotter Specialist
Our Clients Opinion About Us
I called for a printer repair service late afternoon and Adrian, a service technician arrived early the following day. The express service is impressive and I can say the job is really efficient– well done GOM. Cheers!
Well done GOM! The onsite service was prompt and the technician was polite and I appreciate his professionalism. What a surprise- the invoice we received was VERY reasonable! Highly recommend… 🙂
I called GOM in desperation after a few different printer repairs companies in Sydney failed to identify the issue with our HP plotter. We were impressed with the knowledge of the technician who serviced our printer. GOM is worth calling for your next printer repair job.
Our technician was here almost as I put the phone down – amazing. He has replaced the maintenance kit and taken the machine to replace the drivers which were making a dreadful sound. GOM addressed the urgency of need for our repairs. Good Job!